Even when we close our doors and go home at night, we're still just a point and click away. Our Customer Service Center provides clients with 24-hour access to our services. From here you can request an estimate, place an order, transfer a file, or review a proof, all from the convenience of your office or home.
CUSTOMER PORTAL - Your Gateway To Round-The-Clock Service
We take pride in that we are the only printing company in Murfreesboro that provides you with your own personalized gateway.
Your own personalized Internet Gateway gives you:
- 24/7 access to your proofs, jobs, and reorders
- Dependable FTP file transfers.
Your Customer Portal is a special, password-protected “Web site within our Web site.” It’s designed to assist you in doing business with us. To get your free portal setup, please contact us today at info@waxfamilyprinting.com or call us at 615-893-4290.
This special service was designed to be user friendly and make it easier to do business with us. Know that this certainly doesn't replace our personalized service, so feel free to call us anytime at 615-893-4290.
Using your Customer Portal is easy:
• Simply go to our Web site at www.waxfamilyprinting.com.
• Click on the "Customer Log-In" button located conveniently on the front page.
• Enter your username and password. If you've forgotten, give us a call or e-mail us by using the contact button located at the bottom of every page.
Once you've entered your Customer Portal, allow us to give you a tour.
On the front page you'll find your own special greeting with the contact information of your customer service representative as well as several useful tools:
Document Library
Your Document Library is a collection of your frequently ordered documents that we've uploaded. From here you'll be able to view past orders and quickly place reorders by simply entering a quantity. The forms are already completed with your contact information. We can also track inventory that we keep in stock for you in our shop.
VersaDoc System
This feature is especially designed for companies that purchase business cards, letterhead and envelopes with the same basic layout but with variable name and address information. From your Document Library you'll be able to enter the variable data, proof the document instantly and place your order with us—all in a matter of minutes.
Request An Estimate
If you have a new job you'd like us to price, go to the Request An Estimate section of your Customer Portal. Notice your contact information is already pre-populated for you. All you have to do is enter the job specifications, submit the request and we'll respond within 24 hours.